ONLINE STORE POLICIES
Order by the 16th of December to receive your parcel before Christmas*
We post your orders via Royal Mail unfortunately they have already said due high volumes of post & Covid restrictions they are experiencing delays. So the earlier you order the better!
*Please understand we cannot guarantee any order to arrive before Christmas. The only way to guarantee you receive your order before Christmas is to visit our studio shop to purchase, or order online and choose the ‘pickup in store’ option at the checkout to collect your order in person from the studio. We now have a late night opening at the studio check our website for our opening hours, or our previous post
We offer a wide range of delivery options to the UK including 1st class, 2nd class, signed for and pickup in store. Find the best delivery method to suit you below. If you would like to speak to us about our delivery options please email us at firstname.lastname@example.org and we will endeavour to get back to you as soon as possible.
Processing time for an order is 1 to 3 business days for standard items. Personalised items is 2 to 5 business days. Orders placed after 2pm will be processed from the next business day. Please be aware that processing time is in addition to shipping time.
Pickup in store
Select the pickup in store option at the checkout to collect your order in person from Saredon Studios. Please allow 2 business days for your order to be processed. You will receive an email notification that your order is ready to pickup (this is not your order confirmation, it is in addition to it). Your order confirmation code and photo ID will be needed for pickup. Store pickup hours: Tuesday-Friday: 10:30am-3:30pm and Saturday 10:30am-2pm. You will need to collect your order within 7 business days of receiving your email notification to pickup.
Delivery time for items is usually within 2 to 5 days but please allow up to 7 days. Please allow longer for delivery during peak times such as Christmas or sales.
There is a standard minimum charge of £3.95 for all items. Prices for heavier items will be more and this will be indicated at checkout.
Items are delivered via Royal Mail. Our standard delivery gives you a choice of either 1st or 2nd class. We also offer signed delivery, this is 1st class with Royal Mail and requires a signature upon delivery. If you need your order urgently please contact us and we will do our very best to oblige.
Deliveries outside the UK
Unfortunately we do not offer deliveries outside of the UK.
We will deliver your order to the delivery address given by you during your order process. We cannot accept liability or costs incurred due to incorrect delivery information given, failure to accept delivery, or for delays in the delivery caused by a third party such as the postal service. Despatch times shown are indicative only and may vary during peak times or if the item is out of stock.
Goods returned as undeliverable will be subject to a redelivery charge. We reserve the right to wait up to 10 working days from the date of despatch before investigating an undelivered item. Saturday, Sunday and Monday are not considered business days for processing and delivery times.
EASY RETURNS & EXCHANGES POLICY
You have the right to return or exchange items covered by our return policy with us. To do this you must:
Notify us in writing of your wish to return or exchange your order any time after your order has been placed, up until 7 business days from the day you received your order. You also need to provide us with your order number and contact information. You can do this by emailing us at email@example.com
On receipt of your notice of order cancellation or exchange, one of our team will get in contact with you to confirm the return and refund amount or item exchange.
Items must be received by us within 7 business days from receiving the confirmation to return.
We are not responsible or liable for return shipping costs or care of the item while in transit. We recommend that you insure the return shipment as it is your duty to take reasonable care of the goods and you will be liable for any damage to them until we receive your return. We also recommend that you use a secure trackable shipper and that you retain proof of sending for dispute purposes.
You must cover the cost of return shipment and packaging.
All items must be returned unused and undamaged with all original tags, packaging and in their original resalable condition.
When returning for a refund, we will refund the full value of your order, excluding shipping costs, within 30 days of receiving your notice of contract cancellation and the returned item.
When returning for an exchange your new item will be posted out within 2 to 5 days of receiving your returned item and payment for the exchange shipping.
Unfortunately for hygiene and safety reasons there are some items we are unable to offer a refund or exchange on. This will be indicated on the product page and include the following: earrings, personal grooming products, hosiery, cosmetics & fragrances, hats, hair accessories, pillows, bed linen, sleepwear & underwear.
You can exchange items for a different variation of the product, however all exchanges are based on stock availability. Shipping will be charged again for the new chosen replacement item.
Items not covered by our returns or exchanges policy
Our policies do not apply to perishable goods, sale items, digital products, items that have been personalised or custom made for you, or if you provided incorrect or inaccurate information during the order process. Our policies also do not apply to goods outlined in point 9 of our returns & exchanges policy, due to hygiene and safety reasons.
We hope you never receive a faulty item. However if your purchase does arrive damaged or defective photograph the parcel before opening (so we can see the damaged packaging), as well as the damaged product after opening. Send these photos as soon as possible via email so we can sort out this problem for you. You must let us know within 7 days of receiving your item of any damaged or defective products to be eligible for a refund or replacement. This does not affect your statutory rights.